Dedicated customer support (administrative agency service)

Full-Time Employee
  • Post Date: 2019-08-25
  • Career Level Others
  • Offerd Salary ¥6 - ¥8 Million
  • Experience Fresh
  • Number of employee upto 5
  • Gender Required Both
  • INDUSTRY Internet & Gaming
  • Qualification Bachelor Degree
  • Working Hour 09: 00〜18: 00
  • Trial Period 3 months
  • Department Assign Service Support Division
Job Description

You will be in charge of dedicated customer support for the administrator service. After the company’s business trip / expense management cloud cloud system “SAP Concur” is introduced, technical support will be provided to customers who have contracted for an administrator service at a client company. 

[Specific business] 

1. support business troubleshooting corresponding to the Inquiry answer 

2. Setting change work was based on a request from the customer 

3. Management of the customer environment, maintenance 

counter services at 4. Service operational aspects – Regular meetings with customers, provision of information on new functions , counseling , reporting of inquiries, etc. 

5. When a problem occurs in a problem-solving system such as a system failure , overseas representatives, development departments, support departments, etc. Work together to solve the problem. 

[Workplace environment] 

・ Average age: 37 years old 

・ Gender ratio: 65% male, 35% female (employees) overall about 40% of women can be high working styles of degrees of freedom) 

, also from the working environment and employee stylish office of reputation. 

[Challenging and attractive] 

-The corporate culture is cozy and close to the president. 

・ Cultures that encourage employees to enhance each other are set as corporate cultures, and opportunities to provide honest and interactive feedback from the perspectives of themselves, colleagues, and supervisors are also provided regularly. 

Hiring requirements

[Mandatory requirements] 

Those who satisfy all of the following requirements: 

1. Software support work or business application development work experience of 3 years or more 

2. English ability (about TOEIC 750 points) 

3. A person who can accurately determine priority and respond quickly (Because it is necessary to respond to inquiries from multiple customers) 

4. Ability to listen to and organize customer issues and problems 

5. Proactively come up with ideas for team issues, and be voluntary If we tackle the 

[plus] 

customer negotiation experience (because there are a lot of opportunities to talk customers and direct)

Treatment conditions / sales bonus

Expected annual income: ¥ 4 million to ¥ 10 million 

* The estimated annual income is the sum of base + incentive 

* The incentive is 10% of the base. Salary revision once a year, transportation expenses (upper month 50,000 yen)

Welfare

Various social insurances (health insurance, welfare annuity insurance, employment insurance, workers’ compensation insurance), defined contribution pension system, payment of Keihan, Kanto IT Health Insurance Union, Benefit One, health checkup, health insurance association contract recreation facility, English conversation by Berlitz (BBCS) Class), soft skills training (performed at the office once a quarter), educational benefit system (up to 70% of the expenses when attending external training, up to 200,000 yen per year), English learning materials Lending business books, career counseling, follow-up counseling, internal job posting, mentor system, in-house intern system, awards (awards, TOP Sales / TOP GUN, CS Award, service awards, letter of thanks) (Including family members who are dependents), the cost of medical checkups of dependent spouses, industrial physicians Mental health check, childcare / working system (short working hours, sitter assistance system, working from home), internal exchange (communication lunch, octopus lunch, team dinner, welcome party, welcome lunch with the president, communication task force, family day, club activities , Buddy activities), orientation at the time of joining the company, constructive feedback, beverages such as juice and tea in the office free or half price

Selection process

Document selection 

Primary interview: Manager, Service and Support Division 

Secondary interview: General Manager, Service and Support Division 

Final interview: Representative 

※ The number of selections and content may change.

Holiday

[Annual holiday: 120 days] 

Saturdays, Sundays and holidays, summer holidays, year-end and New Year holidays, Keio holidays, special holidays, annual paid holidays, founding anniversary (10/25), leave leave system for studying abroad, paid encouragement days , 3-year service leave, volunteer leave

・ The working conditions, etc. specified in this job offer may differ from the working conditions at the time of conclusion of the labor contract. 

・ This job offer includes information that has not been disclosed to the public, so it is prohibited to provide or forward it to third parties.