Eight user support

Full-Time Employee
  • Post Date: 2019-08-22
  • Career Level Others
  • Offerd Salary ¥4 - ¥6 Million
  • Experience Fresh
  • Number of employee 1
  • Gender Required Both
  • INDUSTRY IT
  • Working Hour 09: 30〜18: 00
  • Trial Period 6 months
  • Department Assign Eight Division Support Team
Job Description

The support team that supports the company’s business card app “Eight” will be responsible for building user support and customer success systems. 

[Mission] 

Along with the current Eight members, we will aim to build a customer success system and increase the usage rate of users in addition to user support, as the role of this department needs to evolve to customer success. 

[About the business card app “Eight”] 

https://8card.net/ 

This is the largest business network in Japan, starting with business cards. Business cards can be accurately converted into data and managed with a smartphone app. As a communication tool in business, it uses functions such as “feed” that allows information to be transmitted between registered users, “message” that enables communication like chat, and “profile” that conveys career and skills that cannot be communicated only with business cards. It is utilized. 

As of October 2018, it has been used by more than 2 million users, and now it has started an enterprise service and is able to experience both BtoB and BtoC support. 

[Specific business] 

1. corresponding inquiry from the user 

and e-mail correspondence 

, telephone correspondence 

and Response plan created 

2. Help publisher of 

help article creation of 

site construction 

3. Service planning 

delivered to the development team the voice of the user To further promote usage. 

4. Improvement test 

Perform a repair check using a test terminal. 

5. Aggregation work (about customer inquiries) 

6. Building a customer success system 

[Rewarding and attractive] 

・ You can create a new customer support system with your current Eight members. It is also possible to gather user feedback and engage in service planning. It is an exciting work that can only be done with the current Eight. 

・ It is worthwhile to create and build a customer support system for services used by 2 million people. After joining the company, please make use of your experience and knowledge to move the site on your own. 

・ In addition to picking up the voice of users, we can be involved in a wide range of Eight service planning, such as putting it into service. 

-If you have your own motivation and competence, not limited work, you can broaden your job at your discretion.

hiring requirments


[Required requirements] Those 
who meet all of the following requirements: 
1. Experience in customer support departments and call centers 
2. Those with basic IT literacy (PowerPoint, Excel, Word, etc.) [Yes] Those 
familiar with Web services and apps.

Treatment conditions / sales bonus

Expected annual income: 4.2 million to 6 million yen 

* Determined individually according to experience and ability. 

Salary increases twice a year (June-December), bonuses twice a year (July-December), transportation expenses full amount paid 

<annual income Example> 
In the case of annual income 5.25 million 
per month 375,000 (base salary 236,000 + overtime pay 139,000 ) 
* Regardless of whether overtime work or not, an overtime allowance equivalent to 70 hours a month will be paid 
* Additional wages for overtime work exceeding 70 hours will be paid


welfare

Various social insurances, employee shareholding association 

[in-house system] 

Know Me (a system in which 3,000 yen per person is subsidized if you go to drink with people who have not drunk in other departments in the past) -Cho (working day transfer system * only for regular employees), GEEK SEEK (for creators and engineers: development environment maintenance assistance system, developer study group encouragement system, book purchase assistance system), YAE (home work system * only for regular employees), Terunch (a system lunch with the president and several employees * only for regular employees), MOM (Measures of Maternity: a system in which the company subsidizes nursery school fees to boost the return from childcare leave * only for regular employees), KISS (Kids Sitter) Support: A system in which the company pays babysitting expenses up to 30,000 yen per month), H2O (Neighboring Housing Subsidy System) * The company provides housing expenses for employees living within 2 stations from Omotesando Station and Shibuya Station Assist , System to support commuting time reduction * Only regular employees) 

* Please check here for a detailed introduction to the internal system (https://jp.corp-sansan.com/blog/system/)

Selection process

Document screening 

 ↓ 

Primary interview 

 ↓ 

Secondary interview 

 ↓ 

Final interview 

* The number of screenings and content may change.

Holiday

[Number of annual holidays: 120 days or more] 

Saturdays, Sundays, and holidays, year-end and New Year holidays, paid holidays, and charge holidays (a system that allows employees to take three consecutive days off from July to September)

・ The working conditions, etc. specified in this job offer may differ from the working conditions at the time of conclusion of the labor contract. 

・ This job offer includes information that has not been disclosed to the public, so it is prohibited to provide or forward it to third parties.