[Leader candidate] Customer support supervisor

Full-Time Employee
  • Post Date: 2019-08-29
  • Career Level Others
  • Offerd Salary ¥4 - ¥6 Million
  • Experience 3 Years
  • Number of employee 1 person
  • Gender Required Both
  • INDUSTRY Internet & Gaming
  • Qualification Bachelor Degree
  • Working Hour 10 to 23
  • Trial Period 3 Months
  • Department Assign CX department
Job Description

I will leave the customer support supervisor. You will be responsible for education, center management, and administrative work for call center staff who receive inquiries from users using JapanTaxi, the largest taxi dispatch application in Japan, and corporate customers who have installed the company’s products. 

<Details of service> 

Just specify the boarding location from the smartphone app, and it is a service where 47 taxis nationwide come to pick you up. 

[Characteristics of position] 

One of the company’s important management issues is to build a full-time and prompt support system for customers who use the company’s products that support Japan’s 24/7 movement. This is a position as a candidate for customer support leaders who will improve customer experience at a distance close to service development. 

[Specific business content] 

1. operator business: customer service 

2. Operator management: work flow creation 

3. Center of quality management 

4. reports and documentation created and updated 

washout 5. task, suggestions for improvement, such as 

※ the business An example. 

[Challenging / Attractive]

The development departments and product improvement projects are close to each other, creating an environment that is actively involved in service improvement. 

[About the company] 

-Starting from the taxi industry, we are continuing to challenge software and hardware in order to transform transportation infrastructure with the power of IT. From toC business (for users) to toB business (for taxi companies and crew), we are developing a wide range of businesses related to transportation. 

・ Presently ahead of 2020, we are creating a “future of mobility” from public transportation taxis, which is a revolutionary period in which transportation infrastructure development and MaaS realization are progressing. 

-Japan’s largest taxi dispatch application “JapanTaxi” and “Carpooling Taxi” with over 7 million downloads in series, “Real x IT” services such as research and development for autonomous driving. We are also developing taxi drive recorders and advertising tablets, and are actively developing new hardware. 

<About the company’s business> 

・Vehicle allocation application business (improving taxi ride experience for users) 

・ Taxi DX business 

(supporting taxi companies to reduce the burden and improving added value by using IT) 

・ Next-generation mobility business 

(focusing on future mobility ) Promoted research and development)

Hiring requirements

[Required requirements]

Those who meet all of the following requirements: 

1. Those who have call center SV or leader experience (3 years or more) 2. Those who can work on evening hours, weekends and holidays.

[Preferable] 

1. Sales and proposal sales 

2. Negotiation experience with customers, etc. 2. Management experience with store managers and leaders 

3. Experience in programming, system operation and renovation

Treatment conditions / sales bonus

Expected annual income: 4,260,000 yen or more 

※ We accept consultation depending on skills and experience. 

Assessment: Twice a year (June / December), Transportation expenses (upper monthly 50,000 yen)

Welfare

Fully equipped with social insurance, taxi trial (10,000 yen per month * Fare is provided by the company to know about taxis), book purchase, conference participation (domestic and overseas), club activities support, selectable PC / development environment, private work available.

Holiday

[Annual holidays: 120 days or more] 

New leave (3 days on hire), paid leave (10 days on the 6th month after hire), Keio leave.

Selection process

Document screening 

 ↓ 

Primary interview 

 ↓ 

Secondary interview 

 ↓ 

Final interview 

* The number of screenings and content may change.