[Tokyo] Customer Success (Leader Class)

Application deadline date has been passed for this Job.
Contract
  • Post Date: 2019-08-26
  • Career Level Programmer
  • Offerd Salary ¥4 - ¥6 Million
  • Experience Less than 1 Year
  • Number of employee 1
  • Gender Required Both
  • INDUSTRY Internet & Gaming
  • Qualification Associate Degree
  • Working Hour 09: 00〜18: 00
  • Trial Period 6 months
  • Department Assign Finance Cloud Division
Job Description

[Business details] 

The main business is as follows. 

– Support, customer support services, such as the introduction consulting feedback to and product development 

– Manual maintenance 

– Customer Success business to customers, such as retention measures to improve the contract 

[challenging business] 

you can learn 

1) problem-solving skills “passive Instead of “support”, we always think “Is it really necessary?” “Is the B measure better than A?” And proposes the optimal solution. 

2) This is a job that has attracted a great deal of attention among companies that are engaged in cutting-edge cloud businesses that can challenge “customer success” from inexperience . Our company was the first to start a business among domestic SaaS companies, and now it has grown to become a recognized place in cloud services. This is an interesting position where you can feel the success of customers and achievement of goals through our services. 

[What is a music detail …? ] 

Issuance of “invoice” that is always issued when every business conduct. 

In the series of operations, and printing, time of inclusion prevention of, human error time lag of up-arrival confirmation, receiving payment request and scan for UP to the system … to and accounting department almost all of The current situation is that the majority of companies endure the work of a huge amount of man-hours as if they had to be accepted . 

The root of “Raku-ku details” was created to reduce the company’s enormous burden that was spent on a series of operations from issuing to receiving and paying . 

In recent years, due to the impact of “work style reform” as a national policy, most companies have started to review their expense reimbursement operations. 

In addition, the revision of the “Electronic Book Act” in 2015 caused a strong change in the rules that allowed all receipts and invoices that met the requirements to be stored electronically and the original paper to be destroyed. The number of users is accelerating as a tailwind, and the number of sales is rapidly increasing at a pace that exceeds the current core product “Easy Checkout”.


Hiring requirements

[Required conditions] 

◎ University graduates or more 

◎ Business system sales or support experience 

In BtoB business, we will seek experience in negotiating and adjusting customers. 

◎ Experience working from PDCA and promoting measures 

[Welcome conditions] 

◎ Experience of team leader


Wage system

Full monthly salary


Break time

60 minutes


overtime work

None


Discretionary labor system & fixed overtime system

Fixed overtime 

– pay basic salary: 315,000 yen to 417,000 yen 

– Fixed overtime pay: 49,219 yen to 92,906 yen 

– Fixed overtime hours: 

  Additional wages for overtime work exceeding 20 hours fixed overtime hours: Yes


Treatment conditions / sales bonus

Monthly salary includes only 20 hours a month, including overtime pay (with or without overtime, full payment), 

monthly salary, bonus: twice a year, salary increase: once a year (May), Commuting allowance


Welfare

Employee shareholding system, qualification (self-development) incentive system, Keigo syllabary system, childcare / care leave system


Selection process

– [Document Selection] 

– [Primary Interview] Assigned Division Manager 1 

– [Final Interview] Officer 1 

– [Contract] 

* Before the final interview, you will have to undergo the Web aptitude test. 

* The number of selections and details may change.


Holiday

Annual holiday: 120 days, 

2 days a week (Saturday, Sunday), holidays, year-end and New Year holidays, summer holidays, paid holidays, Keio holidays, childbirth / childcare / care leave

・ The working conditions, etc. specified in this job offer may differ from the working conditions at the time of conclusion of the labor contract. 

・ This job offer includes information that has not been disclosed to the public, so it is prohibited to provide or forward it to third parties.